Lead Shift Leader: Elevate Teams & Guest Experience

Baskin-Robbins; Paris (ME); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical & dental insurance

Accident & life insurance

Job summary

Dunkin' Donuts franchisee is seeking a Lead Shift Leader to support the General Manager by developing a capable team of Shift Leaders and Crew Members, delivering great guest experiences and driving profitable top-line sales.

In a fast-paced environment, you will coach, train, and schedule staff, uphold brand standards, and execute promotional initiatives while managing labor costs and ensuring guest satisfaction across shifts.

Qualifications

• Clear verbal and written communication in English.
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate and exceed guest needs.
• Passion for results – set and meet targets.
• Problem solving and decision making – analyze and decide.
• Building effective teams – place the right people and empower them.
• Conflict management – handle issues constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

English proficiency

Guest focus

Results orientation

Problem solving

Team building

Conflict management

Job description

Dunkin' Donuts franchisee is seeking a Lead Shift Leader to support the General Manager by developing a capable team of Shift Leaders and Crew Members, delivering great guest experiences and driving profitable top-line sales.

In a fast-paced environment, you will coach, train, and schedule staff, uphold brand standards, and execute promotional initiatives while managing labor costs and ensuring guest satisfaction across shifts.