Lead Shift Leader: Elevate Guest Experience & Team

Baskin-Robbins; Eddington (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid Time Off

Employee meals

Medical and dental insurance

Life insurance

Job summary

Dunkin' Donuts franchisee is seeking a Lead Shift Leader to support the General Manager in building a motivated team that delivers great guest experiences and strong top-line sales.

You will coach Crew Members and Shift Leaders, ensure brand standards, and lead daily operations with a focus on guest service, safety, and cost controls. This role rewards initiative and teamwork in a fast-paced environment.

Qualifications

• Able to clearly express oneself verbally and in writing in English.
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for results – set targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis and judgment.
• Building effective teams – place the right people and foster teamwork.
• Conflict management – handle tough issues constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal and written communication

Guest focus

Problem solving

Building effective teams

Conflict management

Restaurant supervisory experience

Job description

Dunkin' Donuts franchisee is seeking a Lead Shift Leader to support the General Manager in building a motivated team that delivers great guest experiences and strong top-line sales.

You will coach Crew Members and Shift Leaders, ensure brand standards, and lead daily operations with a focus on guest service, safety, and cost controls. This role rewards initiative and teamwork in a fast-paced environment.