Lead ServiceNow AI Transformation Architect

Ernst & Young Oman; Seattle (WA); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead transformation projects leveraging NOW Assist, Moveworks, and AI Control Tower. You will guide cross‑functional teams, engage clients, and drive AI‑driven change across systems and governance.

The role requires strong leadership, deep ServiceNow experience, and comfort with complex, multi‑disciplinary delivery in a hybrid client environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, 2–5 years of relevant ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower).
• Certification in NOW Assist modules is preferred.

Responsibilities

• Lead ServiceNow AI project delivery including design, configuration/development, testing and deployment.
• Manage 5–10+ resources including offshore team members.
• Engage with external clients and lead workstreams end-to-end from planning to closure.

Skills

ServiceNow NOW Assist

Moveworks

AI Control Tower

LLM prompts

RAG techniques

AI governance

AI project leadership

Client engagement

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow Platform

NOW Assist configurations

Moveworks integration

Job description

EY is seeking a ServiceNow AI Architect Manager to lead transformation projects leveraging NOW Assist, Moveworks, and AI Control Tower. You will guide cross‑functional teams, engage clients, and drive AI‑driven change across systems and governance.

The role requires strong leadership, deep ServiceNow experience, and comfort with complex, multi‑disciplinary delivery in a hybrid client environment.