Senior ServiceNow AI Architect Manager

Ernst & Young Oman; Hoboken (NJ); Hybrid; USD 143,000 - 262,000; Full time

Job summary

EY in the United States is seeking a ServiceNow AI Architect Manager to lead transformation teams and drive AI‑driven strategies across NOW Assist, Moveworks, and governance frameworks. You will collaborate with clients to deploy AI‑native solutions and guide cross‑functional teams, including offshore resources, to deliver end‑to‑end outcomes.

The role combines leadership, design, and delivery across complex engagements, with emphasis on client relationships, risk management, and supporting

Qualifications

• Bachelor's degree in CS/IS/Engineering.
• 2-5 years of ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower).
• Ability to travel to meet client needs.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.

Skills

Executive communication

Problem solving

Teamwork

Relationship building

Organization

Education

Bachelor's degree in Computer Science, Information Systems or Engineering

Job description

EY in the United States is seeking a ServiceNow AI Architect Manager to lead transformation teams and drive AI‑driven strategies across NOW Assist, Moveworks, and governance frameworks. You will collaborate with clients to deploy AI‑native solutions and guide cross‑functional teams, including offshore resources, to deliver end‑to‑end outcomes.

The role combines leadership, design, and delivery across complex engagements, with emphasis on client relationships, risk management, and supporting