AI Architect Manager — ServiceNow Transformation Leader

Ernst & Young Oman; Westlake Village (CA); Hybrid; USD 128,000 - 157,000; Full time

Job summary

EY seeks a ServiceNow AI Architect Manager to lead transformation teams and drive AI-enabled solutions for clients. You will shape EY's AI strategy, guide design, configuration, and deployment across NOW Assist, Moveworks, and AI governance frameworks, working closely with clients to deliver value.

The role requires strong leadership, stakeholder management, and hands-on delivery in a hybrid model with travel as needed, focusing on quality and risk management.

Qualifications

• Bachelor's degree in CS or related field.
• 2-5 years of ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow AI solutions.
• 5+ years of Big 4 or equivalent consulting experience.
• Strong executive communication and teamwork.
• Willingness to travel in the US.

Responsibilities

• Lead ServiceNow AI project workstreams from planning to closure.
• Manage a multi-disciplinary team of 5–10+ including offshore resources.
• Engage with external clients and drive client relationships.
• Develop AI-native solutions and end-to-end AI strategies.
• Oversee quality, risk, and governance in projects.
• Support pre-sales efforts with proposals and estimates.

Skills

ServiceNow

AI Architecture

Team Leadership

Client Management

Prompt Engineering

Pre-sales

Agile & Waterfall

Education

Bachelor's degree

Tools

NOW Assist

Moveworks

AI Control Tower

ServiceNow

Job description

EY seeks a ServiceNow AI Architect Manager to lead transformation teams and drive AI-enabled solutions for clients. You will shape EY's AI strategy, guide design, configuration, and deployment across NOW Assist, Moveworks, and AI governance frameworks, working closely with clients to deliver value.

The role requires strong leadership, stakeholder management, and hands-on delivery in a hybrid model with travel as needed, focusing on quality and risk management.