Lead Service Advisor: Elevate Customer Experience & Growth

Gills Point S Tire & Auto Service; Lewiston (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with Company Match

Career Development

Job summary

Gills Point S Tire & Auto Service in Lewiston, ID is seeking a Lead Service Advisor who can blend strong customer service with automotive knowledge to guide the service experience. You will work closely with technicians and the Service Center Manager to keep workflows on track and ensure accurate recommendations.

You'll mentor other advisors, coordinate schedules, and help drive customer satisfaction and service profitability across tire, maintenance, and repair services.

Qualifications

• 5+ years of customer service experience in automotive/tire industry.
• Extensive knowledge of automotive and tire services.
• Strong communication and leadership abilities.
• Proficiency with POS systems and scheduling software.

Responsibilities

• Serve as a primary point of contact for customers throughout the service experience.
• Explain services, pricing, and timelines clearly.
• Coach and mentor other Service Advisors.
• Coordinate technician workflow and service schedules.
• Maintain accurate service records and documentation.

Skills

Customer service

Leadership

Sales

Communication

Tire knowledge

Problem solving

Education

High School Diploma

Tools

POS systems

MS Office

Job description

Gills Point S Tire & Auto Service in Lewiston, ID is seeking a Lead Service Advisor who can blend strong customer service with automotive knowledge to guide the service experience. You will work closely with technicians and the Service Center Manager to keep workflows on track and ensure accurate recommendations.

You'll mentor other advisors, coordinate schedules, and help drive customer satisfaction and service profitability across tire, maintenance, and repair services.