Automotive Service Advisor - Customer-Focused, Growth-Minded

Gills Point S Tire & Auto; Grants Pass (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Stable full-time hours

Paid time off

Medical, dental & vision insurance

401(k) with company match

Disability insurance

Life & accident Insurance

Career advancement

Family-oriented culture

Job summary

Gills Point S Tire & Auto seeks an Automotive Service Advisor to connect customers with our service team, deliver honest recommendations and build trust through clear communication. You will manage service orders, explain tire and maintenance options, and help customers understand repairs while supporting technicians.

The role emphasizes customer service excellence, accurate estimates, and opportunities to grow within a fast-paced tire and automotive shop.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience in automotive, tire, or related service environment preferred.
• Outstanding communication and relationship-building skills.
• Proven ability to build customer trust and confidently recommend products and services.
• Experience using POS and shop management software preferred.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to concerns and identify tire/maintenance needs.
• Provide honest recommendations prioritizing safety and reliability.
• Prepare estimates and explain services.
• Coordinate service orders and communicate with technicians.
• Process invoices and review final recommendations with customers.
• Follow up to ensure customer satisfaction.

Skills

Customer service

Communication

Relationship building

Sales skills

Organizational skills

Multitasking

Valid driver's license

Education

High School Diploma or GED

Tools

POS software

Shop management software

Job description

Gills Point S Tire & Auto seeks an Automotive Service Advisor to connect customers with our service team, deliver honest recommendations and build trust through clear communication. You will manage service orders, explain tire and maintenance options, and help customers understand repairs while supporting technicians.

The role emphasizes customer service excellence, accurate estimates, and opportunities to grow within a fast-paced tire and automotive shop.