Automotive Service Center Leader

Gills Point S Tire & Auto; Lewiston (ID); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonus opportunities

Paid time off

401(k) with match

Insurance (medical, dental, vision)

Disability & Life insurance

Career growth

Leadership development

Family-oriented culture

Résumé du poste

Gills Point S is seeking a Service Center Manager in Lewiston, Idaho to lead daily operations, mentor technicians, and drive sales while ensuring honest, professional service and outstanding customer experiences.

You will build a customer-first culture, manage budgets and KPIs, and engage with the local community to strengthen relationships. A bachelor’s in business is preferred, with proven leadership in auto service and a focus on quality workmanship.

Qualifications

• High School Diploma or GED; bachelor’s degree preferred.
• Proven leadership in automotive repair or retail service.
• Strong knowledge of tires, maintenance and general repair services.
• Experience driving sales, improving retention and achieving business goals.
• Financial acumen including budgeting, labor management and KPI analysis.

Responsabilités

• Create a customer-first culture delivering an exceptional experience on every visit.
• Build long-term customer relationships through trust, integrity, and honest communication.
• Coach team on identifying customer needs and recommending tires, maintenance, and repair services.
• Resolve customer concerns quickly and professionally while protecting the business reputation.
• Participate in community outreach and relationship-building to grow local business.
• Recruit, hire, train, coach, and develop a high-performing team of technicians and service professionals.
• Schedule staff to maximize productivity while maintaining excellent customer service.
• Oversee daily shop operations to ensure efficient workflow and quality workmanship.
• Maintain inventory levels and manage vendor relationships.
• Monitor repair quality and ensure compliance with standards.
• Promote a clean, organized, safety-focused work environment.
• Drive sales growth while maintaining exceptional customer satisfaction.
• Monitor KPIs, labor efficiency, gross profit and store profitability.
• Develop strategies to increase customer retention and grow market share.

Connaissances

Leadership

Customer service

Sales leadership

Team development

Budgeting & KPI

Formation

Bachelor's degree in Business

High School Diploma or GED

Description du poste

Gills Point S is seeking a Service Center Manager in Lewiston, Idaho to lead daily operations, mentor technicians, and drive sales while ensuring honest, professional service and outstanding customer experiences.

You will build a customer-first culture, manage budgets and KPIs, and engage with the local community to strengthen relationships. A bachelor’s in business is preferred, with proven leadership in auto service and a focus on quality workmanship.