Lead Sales Associate - Premium Cigar Experience

Casa-De-Montecristo; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Casa de Montecristo seeks a Lead Sales Associate to drive an exceptional guest experience and operational excellence in our Austin location. You will lead a team, deliver outstanding service at the humidor and lounges, and promote product features and promotions to guests.

The role emphasizes strong sales performance, brand representation, and teamwork, with responsibilities spanning customer engagement, product knowledge, and daily store operations.

Qualifications

• Leadership experience in retail, hospitality, or service-centric environments.
• Strong communication and customer service skills.
• Cigar knowledge is advantageous.
• Flexible schedule including nights, weekends, and holidays.
• Exceptional interpersonal skills and teamwork.
• Strong work ethic with a focus on results.
• Desire to develop self and others and provide feedback.

Responsibilities

• Lead a team to deliver world-class guest experiences in the humidor and lounges, representing the Casa de Montecristo brand.
• Build relationships with customers and communicate product features and promotions effectively.
• Drive sales and KPIs through initiative, teamwork, and customer engagement.
• Maintain strong product knowledge and uphold brand standards.
• Oversee store operations, open/close duties, cash handling, and compliance with SOPs.

Job description

Casa de Montecristo seeks a Lead Sales Associate to drive an exceptional guest experience and operational excellence in our Austin location. You will lead a team, deliver outstanding service at the humidor and lounges, and promote product features and promotions to guests.

The role emphasizes strong sales performance, brand representation, and teamwork, with responsibilities spanning customer engagement, product knowledge, and daily store operations.