Sales Associate Lead

TABACALERA USA Inc.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Casa de Montecristo is seeking a Lead Sales Associate to drive a stellar guest experience and operational excellence at a Casa de Montecristo location. You will lead a team, build relationships with customers, and focus on achieving high sales and KPI results.

The role requires strong leadership in a retail/service environment, proficiency with POS systems, and the ability to work a flexible schedule, including nights and weekends. Cigar knowledge is a plus.

Qualifications

• Must have previous leadership experience in a retail, hospitality or service environment.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Lead a team to provide a world-class guest experience in the humidor and lounges; act as brand ambassador.
• Build relationships with customers and communicate product features and promotions.
• Drive results and exceed sales KPIs while inspiring the team to execute initiatives.
• Develop and maintain knowledge of Casa de Montecristo products.
• Assist in leading store operations and execute corporate initiatives efficiently.

Skills

Leadership

Sales experience

POS systems

Cigar knowledge

Flexible schedule

Interpersonal skills

Team player

Sales goals

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Responsibilities

• Lead a team of associates to provide a world‑class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource‑wise manner. Trains and delegates tasks appropriately.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to sta te and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous leadership e xperience in a retail, hospitality or other service‑centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work‑ethic
• Passionate and persistent about a delivering a stellar guest experience.
• Ambitious self‑starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.