Lead Sales Associate: Premium Cigar Experience

Montecristo Inc.; Paramus (NJ); On-site; USD 21,593 - 30,754; Full time

Job summary

Casa de Montecristo in Paramus, NJ is seeking a Lead Sales Associate to steer guest experience and store operations, leading a team of associates and delivering strong sales performance.

The role requires retail leadership, strong communication, and flexibility for nights, weekends, and holidays. A passion for cigars and a commitment to brand standards are essential for success in this fast-paced, guest-focused environment.

Qualifications

• Previous leadership experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.

Responsibilities

• Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store. Trains and delegates tasks appropriately.
• Follows all Casa de Montecristo policies and SOPs. Responsible for daily opening and closing activities including cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Customer service

Time management

Teamwork

Tools

POS system

Computer skills

Job description

Casa de Montecristo in Paramus, NJ is seeking a Lead Sales Associate to steer guest experience and store operations, leading a team of associates and delivering strong sales performance.

The role requires retail leadership, strong communication, and flexibility for nights, weekends, and holidays. A passion for cigars and a commitment to brand standards are essential for success in this fast-paced, guest-focused environment.