Cigar Lounge Sales Lead & Guest Experience

TABACALERA USA Inc.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Casa de Montecristo is seeking a Lead Sales Associate to drive a stellar guest experience and operational excellence at a Casa de Montecristo location. You will lead a team, build relationships with customers, and focus on achieving high sales and KPI results.

The role requires strong leadership in a retail/service environment, proficiency with POS systems, and the ability to work a flexible schedule, including nights and weekends. Cigar knowledge is a plus.

Qualifications

• Must have previous leadership experience in a retail, hospitality or service environment.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Lead a team to provide a world-class guest experience in the humidor and lounges; act as brand ambassador.
• Build relationships with customers and communicate product features and promotions.
• Drive results and exceed sales KPIs while inspiring the team to execute initiatives.
• Develop and maintain knowledge of Casa de Montecristo products.
• Assist in leading store operations and execute corporate initiatives efficiently.

Skills

Leadership

Sales experience

POS systems

Cigar knowledge

Flexible schedule

Interpersonal skills

Team player

Sales goals

Job description

Casa de Montecristo is seeking a Lead Sales Associate to drive a stellar guest experience and operational excellence at a Casa de Montecristo location. You will lead a team, build relationships with customers, and focus on achieving high sales and KPI results.

The role requires strong leadership in a retail/service environment, proficiency with POS systems, and the ability to work a flexible schedule, including nights and weekends. Cigar knowledge is a plus.