Sales Associate Lead

Casa de Montecristo; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Casa de Montecristo is seeking a Lead Sales Associate to drive a stellar guest experience and the smooth operation of a bustling cigar lounge/store in Austin. You will lead a team, deliver world-class service, upsell products, maintain brand standards, and ensure daily cash handling and SOP compliance.

Responsibilities include staff coaching, product knowledge development, executing promotions, and sustaining a safe, welcoming environment for adult customers.

Qualifications

• Lead a team to deliver a world-class guest experience in the humidor and lounges.
• Sell products by communicating features, benefits and promotions.
• Drive sales to meet KPI goals and initiatives.
• Develop knowledge of Casa de Montecristo products.
• Oversee store operations and implement SOPs.

Responsibilities

• Open/close duties, cash handling, till reconciliation.
• Maintain brand image and a safe customer environment.
• Ensure compliance with state and local regulations.
• Provide exceptional interpersonal service and teamwork.
• Adapt to flexible schedules including nights, weekends, and holidays.
• Help coach and develop other associates and provide feedback.

Skills

Leadership

Guest experience

Sales skills

Communication

Results oriented

Product knowledge

Operations management

Cash handling

Visual merchandising

Interpersonal skills

Team leadership

Flexibility

Emotional intelligence

Feedback

Tools

POS systems

Computer skills

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

• Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner. Trains and delegates tasks appropriately.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned
• Previous leadership experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.