Sales Associate Lead

TABACALERA USA Inc.; Paramus (NJ); On-site; USD 22,041 - 30,307; Full time

Job summary

Casa de Montecristo in Paramus, NJ is seeking a Lead Sales Associate to guide a team toward delivering a world-class guest experience in the humidor and smoking lounges while upholding brand standards.

You will develop product knowledge, lead daily operations, train associates, and help drive sales and KPI goals with energy and accountability, even as schedules require nights and weekends.

Qualifications

• Leadership experience in retail or service environment.
• POS/computer skills required.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (nights, weekends, holidays).
• Exceptional interpersonal skills.
• Hands-on team player with strong work ethic.
• Ambitious self-starter capable of leading others to achieve sales goals.
• Track record of meeting sales and operational goals.
• Adaptable to changing business conditions with energy and accountability.
• Desire to develop oneself and others.

Responsibilities

• Lead a team to provide a world-class guest experience in the humidor and lounges.
• Build relationships with customers and communicate product features and promotions.
• Drive results and KPI achievement; act as a brand ambassador.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in leading store operations and executing corporate initiatives.
• Follow SOPs and manage daily opening/closing activities; reconcile cash.
• Lead team compliance with state and local regulations.
• Maintain brand visuals and a safe, comfortable environment.
• Perform other duties as assigned.

Skills

Leadership experience

POS experience

Customer service

Interpersonal skills

Team player

Flexible schedule

Communication

Sales goals

Tools

POS systems

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Responsibilities

• Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner. Trains and delegates tasks appropriately.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned.

Qualifications

• Previous leadership experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about a delivering a stellar guest experience.
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.

Work Environment Conditions

#Casahourly

Posted Salary Range

USD $19.00 - USD $19.00 /Hr.