Tobacconist Sales Associate — Elevate Guest Experience

Casa-De-Montecristo; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Casa de Montecristo in Austin, TX seeks a Sales Associate to deliver world-class guest service in the humidor and lounges, build relationships, and promote products. You will be a brand ambassador, helping customers select premium cigars and accessories while supporting store operations.

The ideal candidate has retail or service experience, solid POS skills, cigar knowledge a plus, and a flexible schedule including nights and weekends.

Qualifications

• Retail or service experience is required.
• POS or computer skills are required.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Exceptional interpersonal skills are essential.
• Hands-on team player with a strong work ethic and customer focus.

Responsibilities

• Provide world-class guest experience in the humidor and lounges, acting as a Casa de Montecristo ambassador.
• Build relationships with customers and communicate product features and promotions.
• Drive sales and meet KPIs as part of a team.
• Maintain strong knowledge of Casa de Montecristo products.
• Assist in store operations and execute corporate initiatives efficiently.
• Follow SOPs and maintain brand image, safety, and cleanliness.

Skills

Retail experience

POS skills

Cigar knowledge

Flexible schedule

Interpersonal skills

Team player

Tools

POS system

Job description

Casa de Montecristo in Austin, TX seeks a Sales Associate to deliver world-class guest service in the humidor and lounges, build relationships, and promote products. You will be a brand ambassador, helping customers select premium cigars and accessories while supporting store operations.

The ideal candidate has retail or service experience, solid POS skills, cigar knowledge a plus, and a flexible schedule including nights and weekends.