Sales Associate Lead

Casa-De-Montecristo; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Casa de Montecristo seeks a Lead Sales Associate to drive an exceptional guest experience and operational excellence in our Austin location. You will lead a team, deliver outstanding service at the humidor and lounges, and promote product features and promotions to guests.

The role emphasizes strong sales performance, brand representation, and teamwork, with responsibilities spanning customer engagement, product knowledge, and daily store operations.

Qualifications

• Leadership experience in retail, hospitality, or service-centric environments.
• Strong communication and customer service skills.
• Cigar knowledge is advantageous.
• Flexible schedule including nights, weekends, and holidays.
• Exceptional interpersonal skills and teamwork.
• Strong work ethic with a focus on results.
• Desire to develop self and others and provide feedback.

Responsibilities

• Lead a team to deliver world-class guest experiences in the humidor and lounges, representing the Casa de Montecristo brand.
• Build relationships with customers and communicate product features and promotions effectively.
• Drive sales and KPIs through initiative, teamwork, and customer engagement.
• Maintain strong product knowledge and uphold brand standards.
• Oversee store operations, open/close duties, cash handling, and compliance with SOPs.

Job description

About Us

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Responsibilities

• Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner. Trains and delegates tasks appropriately.

• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous leadership experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.