Lead Retail Supervisor - Luxury Brand, Flexible Schedule

Tapestry, Inc.; Disney (OK); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive sales, coach the team, and ensure operational excellence through opening/closing procedures, POS accuracy, and inventory control.

You will build client relationships, promote brand standards, and collaborate on recruitment, onboarding, and ongoing staff development. Flexibility for nights/weekends is required.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model kate spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive sales, coach the team, and ensure operational excellence through opening/closing procedures, POS accuracy, and inventory control.

You will build client relationships, promote brand standards, and collaborate on recruitment, onboarding, and ongoing staff development. Flexibility for nights/weekends is required.