Lead Retail Services & Print Expert

FedEx Office and Print Services; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

FedEx Office and Print Services is hiring a Lead Consultant in the United States. The role focuses on delivering a superior customer experience, taking orders, advising on FedEx Office products, and overseeing complex production workflows.

You may guide teammates and resolve escalated issues while maintaining high quality service. Responsibilities include managing production, coordinating shipping, and handling POS transactions.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Take customer orders and provide pricing information.
• Manage production flow and ensure on-time delivery.
• Coordinate shipping and packaging of orders.
• Lead and train store team as needed.
• Operate the POS terminal and handle transactions.

Skills

Consultative selling

Customer service

Communication

Team leadership

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office and Print Services is hiring a Lead Consultant in the United States. The role focuses on delivering a superior customer experience, taking orders, advising on FedEx Office products, and overseeing complex production workflows.

You may guide teammates and resolve escalated issues while maintaining high quality service. Responsibilities include managing production, coordinating shipping, and handling POS transactions.