Lead Retail Sales Associate / Customer Service

Elements Massage; Dublin (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Monthly bonus

Sales commissions

Job summary

Elements Massage in Columbus, OH seeks a motivated, sales-driven Floating Shift Sales Lead to grow memberships across three studios while providing operational support. You will educate clients, handle scheduling, and drive revenue through memberships, retail, and services.

The role requires strong sales, reliability, and exceptional client service, with on-call coverage and 30–32 hours weekly across Easton, Hilliard, and Dublin locations. Full-time position with on-site availability.

Qualifications

• Previous sales and/or customer service experience.
• Strong ability to meet performance goals and conversion metrics.
• Open availability, including evenings and weekends.
• Willingness to travel between Columbus locations.

Responsibilities

• Educate clients on wellness membership options and benefits.
• Consistently achieve or exceed a minimum 25% membership conversion rate.
• Generate wellness program enrollments through consultative sales conversations.
• Promote and sell gift cards, retail products, and additional services.
• Open and close studios; handle phones, scheduling and payments.

Skills

Sales experience

Customer service

Leadership

Communication

Job description

Overview

Elements Massage in Columbus, OH is looking for a motivated, sales-driven professional to join our team as a Floating Shift Sales Lead. This is not just a front desk position. The ideal candidate is someone who enjoys building relationships with clients, driving membership sales, and helping studios achieve growth goals while providing operational support across all three Columbus locations (Easton, Hilliard, and Dublin).

As the Shift Sales Lead, you will serve as the primary on-call team member, provide coverage when staffing needs arise, and play a key role in converting guests into wellness program members. Success in this position requires strong sales skills, flexibility, reliability, and a passion for delivering exceptional client experiences. You will be regularly scheduled at one or more locations each week 30-32 hours and be on call for additional shifts when unexpected coverage is needed. This is a full-time position.

What You'll Do

Sales & Membership Growth

• Educate clients on wellness membership options and benefits
• Consistently achieve or exceed a minimum 25% membership conversion rate
• Generate wellness program enrollments through consultative sales conversations
• Promote and sell gift cards, retail products, and additional services
• Contribute directly to studio revenue growth through membership and retail sales

Studio Operations

• Work 30-32 regularly scheduled hours across all three Columbus studios and
• Serve as the primary on-call coverage team member for all locations
• Cover staffing call-offs and scheduling gaps as needed
• Open and close studios
• Answer phones and schedule appointments, handle payments, check clients in/out
• Monitor operational tracking documents
• Maintain studio cleanliness and presentation standards
• Deliver outstanding customer service to every client

What We're Looking For

• Previous sales and/or customer service experience
• Comfortable discussing products, services, and memberships with clients
• Proven ability to meet performance goals and conversion metrics
• Open availability, including evenings and weekends
• Willingness to work extended shifts and overtime when needed
• Ability to adapt quickly to different teams and studio environments
• Reliable transportation and willingness to travel between Columbus locations
• Strong communication, organization, and problem-solving skills

Compensation

Hourly Rate: $15.00-$16.00 per hour

Monthly Shift Lead Bonus: $250

To receive the monthly bonus, the District Shift Lead must cover at least 80% of call-off shifts during the month.

Sales Commission Opportunities

Membership Conversion Performance:

• 25% Conversion Rate = $10 per membership sold
• 30% Conversion Rate = $15 per membership sold
• 35% Conversion Rate = $20 per membership sold

Why Join Us?

This role is perfect for someone who enjoys sales, leadership, and variety. You'll have the opportunity to work across multiple locations, directly impact studio growth, earn commissions and bonuses, and become a key support leader within the Columbus district.

If you're highly dependable, flexible, and motivated by sales performance and client relationships, we'd love to hear from you.

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC "ETM". Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.