Lead Retail Sales Associate / Customer Service

Elements Massage; Florida; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Paid Time Off

Retail discounts

Complimentary monthly massage

Job summary

Elements Massage seeks a Lead Sales Associate / Customer Service Representative to deliver excellent client service while driving studio growth. You will follow our proven sales process to enroll clients in the Elements Massage Wellness Program, build customer loyalty, and support membership retention.

As Lead WMA, you will manage leads, conduct outreach and conversions, and serve as a key membership sales driver.

Qualifications

• 1+ years of sales experience.
• 1 year of leadership or management experience.
• Strong verbal and written communication skills.
• Excellent organization and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Lead outreach and contacts prospective members.
• Serve as a membership sales driver, boosting Wellness Program conversions.
• Collaborate with Marketing Team to support lead conversion strategies.
• Provide light support with studio social media initiatives and presence.

Skills

Sales experience

Leadership

Customer service

Communication skills

Team collaboration

Multitasking

Mindbody experience

Tools

Mindbody

Job description

Overview

We are looking for a fantastic Lead Sales Associate / Customer Service Representative to provide excellent customer service to our clients while helping drive studio growth. This person will follow our proven sales process to sell the monthly Elements Massage Wellness Program, build customer loyalty, and support membership retention.

The Lead WMA will be responsible for lead management, outreach, and conversion, serving as a key membership sales driver for the studio. This role will also support team development, team building, and the training and coaching of new front desk hires in membership sales, lead conversion, and member retention.

We are looking for a team player who leads by example, brings positive energy to the workplace, and is interested in growing with the company long term.

Lead Sales Associate / Customer Service Representative Benefits:

• Pay: $17-$19 per hour, depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid Time Off
• Retail discounts
• A complimentary monthly massage at the studio
• Commission for wellness plan sales, with opportunities to earn $200+ in additional bonuses
• Advancement opportunities for high-performing team members who want to grow within the company

Lead Sales Associate / Customer Service Representative Qualifications:

• Manages lead outreach and contacts prospective members
• Serves as a membership sales driver, helping increase Wellness Program conversions and overall studio performance
• Works on the Marketing Team to support lead conversion strategies and best-demonstrated practices
• Provides light support with studio social media initiatives
• Assists in developing and building the studio's social media presence
• Trains and coaches new front desk hires on membership sales, lead conversion, and membership retention
• Supports team development and team-building efforts within the studio
• Demonstrates a team-player mindset and contributes to a positive, collaborative culture
• Leads by example through professionalism, accountability, and strong work ethic
• Customer service oriented, with a strong focus on member retention
• Results oriented and metrics driven
• 1+ years of sales experience required
• 1 year of leadership or management experience required
• Basic computer skills
• Ability to multitask in a fast-paced environment
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communication skills
• Possess strong interpersonal skills and communicate confidently with both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours, including nights, weekends, and holidays
• Mindbody software experience is a plus
• Ideal candidates are looking for a long-term opportunity and are excited to grow with the company

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.