Lead Retail Consultant: Print, Shipping & Service

FedEx Office; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

FedEx Office in Tennessee is seeking a Lead Consultant who will handle customer orders, advise on products, and oversee production workflows across print, signs & graphics, and shipping. You will work with teammates to deliver a high-quality customer experience and improve store performance.

The role requires strong communication, ability to manage multiple tasks, and leadership on shift. You will coordinate scheduling, handle pricing information, and assist with training and daily operations.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling, and recommends FedEx Office products and services.
• Coordinates pick-up and delivery of customer orders and may provide leadership on an assigned shift.
• Assists in the training of store team members and maintains organized customer orders.

Skills

Customer service

Sales/upsell

Team leadership

Time management

Education

High school diploma or equivalent

Job description

FedEx Office in Tennessee is seeking a Lead Consultant who will handle customer orders, advise on products, and oversee production workflows across print, signs & graphics, and shipping. You will work with teammates to deliver a high-quality customer experience and improve store performance.

The role requires strong communication, ability to manage multiple tasks, and leadership on shift. You will coordinate scheduling, handle pricing information, and assist with training and daily operations.