Lead Retail Keyholder: Craft Delightful Framing

Kaplan International; California; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off and paid holidays

Framebridge employee Free Frame codes

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Ongoing learning and development

Commuter benefits

Pet insurance (Full-Time)

And more!

Job summary

Framebridge is seeking a Retail Full Time Keyholder in Atwater Village. You will lead on the floor with a customer-first mindset, handle key-holding duties, and help ensure exceptional service that invites repeat visits.

You will train staff, manage store operations, and apply product knowledge to advise customers. This role requires flexibility for evenings/weekends and reports to the Store Manager.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee

Skills

Key holder experience

Interpersonal skills

Design interest

Fast learner

Time management

Adaptability

Education

Art/design degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder in Atwater Village. You will lead on the floor with a customer-first mindset, handle key-holding duties, and help ensure exceptional service that invites repeat visits.

You will train staff, manage store operations, and apply product knowledge to advise customers. This role requires flexibility for evenings/weekends and reports to the Store Manager.