Lead Customer Service & Production Specialist

FedEx Group; Washington (District of Columbia); On-site; USD 62,036,000 - 72,896,000; Full time

Job summary

FedEx Office in Washington, DC is seeking a Lead Consultant to manage customer orders and coordinate store activities. You will provide pricing information, recommend FedEx Office products, and oversee production processes with a focus on quality and on-time delivery.

The role requires strong consultative selling, leadership on shift, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service to customers.
• Manages production flow to ensure orders are done right and on time.
• Takes orders, gives pricing information, sells FedEx Office products and services.
• Operates the POS terminal and handles financial transactions.
• Coordinates pick-up and delivery of customer orders.
• Leads and trains team members on shift as needed.

Skills

Customer service

Communication skills

Order processing

Sales support

Education

High school diploma or equivalent education

Tools

POS terminal

Job description

FedEx Office in Washington, DC is seeking a Lead Consultant to manage customer orders and coordinate store activities. You will provide pricing information, recommend FedEx Office products, and oversee production processes with a focus on quality and on-time delivery.

The role requires strong consultative selling, leadership on shift, and the ability to handle multiple tasks in a fast-paced environment.