Senior Customer Experience Lead – Print & Shipping

FedEx Group; Chicago (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Office in Chicago is hiring a Lead Consultant to deliver a superior customer experience while managing orders from placement to delivery. You will coordinate store activities, provide pricing information, and guide customers to FedEx Office products and services, including complex digital imaging and large job management.

Strong communication is essential. The role requires standing for shifts, lifting up to 55 pounds, and leading or training team members as needed, with a focus on

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service.
• Manages production flow to ensure orders are done on time.
• Takes orders, provides pricing information, and recommends FedEx Office products and services.
• Leads digital imaging and large job management, including finishing services.
• Operates POS and handles financial transactions.
• Coordinates pickup and delivery of customer orders.

Skills

Communication skills

Education

High school diploma or equivalent

Job description

FedEx Office in Chicago is hiring a Lead Consultant to deliver a superior customer experience while managing orders from placement to delivery. You will coordinate store activities, provide pricing information, and guide customers to FedEx Office products and services, including complex digital imaging and large job management.

Strong communication is essential. The role requires standing for shifts, lifting up to 55 pounds, and leading or training team members as needed, with a focus on