Lead Retail Customer Service & Print Production

FedEx Office and Print Services; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office in the United States is seeking a Lead Consultant to provide knowledgeable guidance across print, signs & graphics, and shipping. The role emphasizes delivering a positive customer experience, taking orders, coordinating store activities, and advising on FedEx Office products and services.

You will manage complex orders, ensure quality, and may lead a shift while training teammates. The position requires strong communication skills, a proven ability to handle multiple tasks, and the

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members

Skills

Customer service

Verbal and written communication

Time management

Multitasking

Experience requirement

Education

High school diploma or equivalent

Job description

FedEx Office in the United States is seeking a Lead Consultant to provide knowledgeable guidance across print, signs & graphics, and shipping. The role emphasizes delivering a positive customer experience, taking orders, coordinating store activities, and advising on FedEx Office products and services.

You will manage complex orders, ensure quality, and may lead a shift while training teammates. The position requires strong communication skills, a proven ability to handle multiple tasks, and the