Lead Retail Customer Experience Specialist

FedEx Group; Owasso (OK); On-site; USD 29,000 - 43,000; Full time

Job summary

FedEx Office in Owasso, OK is seeking a Lead Consultant to deliver outstanding customer experiences across print, signs, graphics, and shipping services. You will take orders, quote prices, and advise on suitable FedEx Office products while coordinating store activities and production.

You will lead digital imaging tasks, manage complex orders, and ensure quality throughout production. This role requires strong communication, teamwork, and the ability to train and guide other associates on shift.

Qualifications

• Requires strong verbal and written communication abilities.
• Customer service excellence and ability to handle inquiries.
• Experience with retail or service environment is a plus.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production flow.
• Operate POS and handle financial transactions; assist with daily sales reporting.
• Provide guidance to team members and assist in training where needed.
• Manage shipping-related activities and coordinate pickups/deliveries.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma

Job description

FedEx Office in Owasso, OK is seeking a Lead Consultant to deliver outstanding customer experiences across print, signs, graphics, and shipping services. You will take orders, quote prices, and advise on suitable FedEx Office products while coordinating store activities and production.

You will lead digital imaging tasks, manage complex orders, and ensure quality throughout production. This role requires strong communication, teamwork, and the ability to train and guide other associates on shift.