Lead Retail Customer Experience Specialist

FedEx Office and Print Services; Independence (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx Office in Independence, MO seeks a Lead Consultant to manage print, signs & graphics, and shipping services while delivering a high-quality customer experience. The role centers on taking orders, providing pricing, and coordinating production from intake through finish, with leadership on shift and potential training of team members.

The position requires strong communication, multitasking, and a commitment to operational excellence in a fast-paced retail environment at FedEx Office.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling, and recommends FedEx Office products and services.
• Leads digital imaging, scheduling and running production on orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks while maintaining quality; coordinates shipments.

Skills

Customer service

Pricing information

Consultative selling

Team leadership

Production management

POS operations

Education

High School Diploma or Equivalent

Tools

POS terminal

Packaging equipment

Job description

FedEx Office in Independence, MO seeks a Lead Consultant to manage print, signs & graphics, and shipping services while delivering a high-quality customer experience. The role centers on taking orders, providing pricing, and coordinating production from intake through finish, with leadership on shift and potential training of team members.

The position requires strong communication, multitasking, and a commitment to operational excellence in a fast-paced retail environment at FedEx Office.