Lead Retail Consultant - Print, Shipping & Service

FedEx Office; Chicago (IL); Vor Ort; USD 26.000 - 30.000; Vollzeit

Zusammenfassung

FedEx Office in Chicago is seeking a Lead Consultant who blends expertise in print, signs and graphics with shipping to deliver an exceptional customer experience. The role centers on taking orders, quoting prices, coordinating store activities and producing complex orders.

You will oversee production flow, coordinate pickup/delivery, and mentor team members while adhering to procedures and quality standards. Strong communication and leadership are essential in a fast-paced environment.

Qualifikationen

• Excellent verbal and written communication skills.
• 2+ years of specialized experience in a related role.
• High school diploma or equivalent education required.

Aufgaben

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
• Follows FedEx Office standard operating procedures and HR, safety and security policies.
• Provides customer service by determining appropriate shipping methods and informing customers of products, routes, and rates.

Kenntnisse

Excellent verbal and written comm.

2+ years of specialized experience

Ausbildung

High school diploma or equivalent education

Jobbeschreibung

FedEx Office in Chicago is seeking a Lead Consultant who blends expertise in print, signs and graphics with shipping to deliver an exceptional customer experience. The role centers on taking orders, quoting prices, coordinating store activities and producing complex orders.

You will oversee production flow, coordinate pickup/delivery, and mentor team members while adhering to procedures and quality standards. Strong communication and leadership are essential in a fast-paced environment.