Lead Restaurant Team & Elevate Guest Experience

MOD SUPER FAST PIZZA, LLC.; Hillsboro (OR); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Time

401(k) Retirement

Free Pizza and Beverages

Discounted Gym Membership

Counseling Sessions

Job summary

MOD Super Fast Pizza, LLC. in Hillsboro, Oregon, is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts, train new hires, and uphold MOD’s standards.

You’ll guide the squad, ensure guest satisfaction, and support management to run smooth service. The role offers a starting compensation of $21.77 per hour (combining base $17.95 and tips $3.82), plus benefits such as medical/dental/vision, paid vacation, paid sick time, 401(k), free pizza and beverages, gym discounts,

Qualifications

• Minimum of one year of customer service or restaurant experience.
• Proven ability to mentor, train or lead informally.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven ability to follow and enforce processes and standards; coaching with compassion.
• Ability to stay calm during high-volume periods.
• Obtain a food safety and/or alcohol beverage certification within 30 days of start date where required by law.
• Proficient in written and oral communication.
• Able to work at least 3 shifts and 18 hours per week, including peak hours.

Responsibilities

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Skills

Customer service

Leadership / mentorship

Decision making

Effective communication

Calm under pressure

Food safety certification

Job description

MOD Super Fast Pizza, LLC. in Hillsboro, Oregon, is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts, train new hires, and uphold MOD’s standards.

You’ll guide the squad, ensure guest satisfaction, and support management to run smooth service. The role offers a starting compensation of $21.77 per hour (combining base $17.95 and tips $3.82), plus benefits such as medical/dental/vision, paid vacation, paid sick time, 401(k), free pizza and beverages, gym discounts,