Lead Product Manager: Next Best Action

Humana; Oregon; Hybrid; USD 126,000 - 174,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking an experienced Lead Product Manager to own the end-to-end NBA product, driving discovery, prioritization, and roadmap creation across digital, call center, and partner touchpoints.

You will partner with the Director of Product Management and cross-functional teams to translate business needs into high-value initiatives while maturing the product operating model and ensuring alignment with strategic goals.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Computer Science, Information Technology, or related field.
• 5-9+ years of product management experience, including hands-on ownership of a product or major capability in a complex, regulated environment (Healthcare, Financial Services, or comparable).
• Proven ability to own the product lifecycle end-to-end—discovery, roadmap, prioritization, requirements, delivery, and value measurement—working under minimal supervision.
• Demonstrated ability to influence without authority, build cross-functional relationships, and align multiple teams around shared objectives.
• Experience with agile methodologies, backlog management, PI Planning, and defining measurable success metrics; comfortable using data and insights to inform decisions.
• Awareness of modern technology trends and the ability to translate technical concepts for non-technical stakeholders.
• Ability to build a compelling business case, understand basic profit-and-loss drivers, and connect product work to financial outcomes.
• Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies; Working knowledge of Azure Dev Ops (ADO) and Jira Align

Responsibilities

• Own the end-to-end NBA product, including discovery, prioritization, and roadmap creation across digital, call center, and partner touchpoints.
• Define, prioritize, and maintain the NBA product backlog with clear acceptance criteria.
• Create well-defined product requirements with measurable success criteria and validate designs with stakeholders.
• Engage stakeholders across Marketing, Digital, call center, IT, and insurance organizations; communicate priorities and decisions.
• Define success metrics and KPIs before build, establish product analytics, and report value to stakeholders.
• Lead and develop cross-functional teams, driving change and helping others adapt to new product operating models.

Skills

Product lifecycle ownership

Leadership without authority

Agile methodologies

Data-driven decision making

Stakeholder management

Cross-functional collaboration

Education

Bachelor's in Marketing/Business/CS/IT

Master's degree (preferred)

Tools

Azure DevOps (ADO)

Jira Align

Job description

Humana is seeking an experienced Lead Product Manager to own the end-to-end NBA product, driving discovery, prioritization, and roadmap creation across digital, call center, and partner touchpoints.

You will partner with the Director of Product Management and cross-functional teams to translate business needs into high-value initiatives while maturing the product operating model and ensuring alignment with strategic goals.