Lead Product Manager, Channels & NBA Platform

Humana Inc; United States; Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off and holidays

Parental leave and caregiver leave

Job summary

Humana Inc. is seeking a Lead Product Manager to drive expansion of the enterprise Next Best Action (NBA) decisioning capability across new business channels and customer touchpoints.

This role acts as the primary product liaison between channel organizations and NBA platform teams to translate business needs into scalable solutions. The ideal candidate will lead cross-functional discovery, define requirements, and ensure coordination across architecture, data, and product teams to support

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Experience in Product Management, Product Ownership, Business Analysis, or related discipline across business and technical teams.
• Experience leading product discovery and translating complex requirements into capabilities, features, and user stories.
• Experience onboarding new business channels to enterprise technology platforms.
• Ability to understand workflows, objectives, constraints, and outcomes across stakeholders.
• Experience defining requirements for technology-enabled business capabilities, including integrations.

Responsibilities

• Lead product discovery efforts for channels being evaluated for adoption of the NBA platform.
• Partner with channel leaders to understand workflows and business objectives.
• Translate channel needs into clear business, functional, and technical requirements for NBA integration.
• Define channel-specific requirements for recommendation delivery, presentation, and performance measurement.
• Collaborate with architecture, engineering, data, and product teams to plan integration approaches.
• Identify capability gaps and define enhancements for channel onboarding and platform scalability.
• Drive alignment across stakeholders to ensure requirements are understood and executed.
• Develop onboarding plans, readiness criteria, dependency tracking, and risk management for channel implementation.
• Lead cross-functional coordination to prepare channels for NBA adoption.
• Support testing, validation, and readiness before production deployment.
• Ensure requirements are satisfied before launch and enable ongoing operations.
• Identify reusable onboarding frameworks and standardized platform capabilities.
• Support prioritization and sequencing of channel expansion initiatives.
• Foster continuous improvement in onboarding practices and operating models.

Skills

Product Management

Cross-functional leadership

Requirements gathering

Stakeholder management

APIs/data integrations

Agile methodologies

Healthcare industry knowledge

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

Jira

Confluence

Job description

Humana Inc. is seeking a Lead Product Manager to drive expansion of the enterprise Next Best Action (NBA) decisioning capability across new business channels and customer touchpoints.

This role acts as the primary product liaison between channel organizations and NBA platform teams to translate business needs into scalable solutions. The ideal candidate will lead cross-functional discovery, define requirements, and ensure coordination across architecture, data, and product teams to support