Lead Product Manager, Enterprise Channels & NBA Onboarding

Humana, Inc.; Madison (WI); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Product Manager to drive expansion of the enterprise Next Best Action (NBA) decisioning across new channels and touchpoints.

You will liaise between channel organizations and NBA platform teams, translating business needs into scalable product capabilities while ensuring consistency and operational readiness. The role requires leading cross-functional initiatives, translating business needs into technology solutions, and delivering enterprise capabilities across

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Demonstrated experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or a related discipline working across business and technical organizations.
• Experience leading product discovery efforts and translating complex business requirements into product capabilities, features, user stories, and implementation plans
• Experience onboarding new business channels, customer touchpoints, or operating groups to enterprise technology platforms.
• Experience partnering directly with business stakeholders to understand workflows, operational processes, constraints, and desired business outcomes.
• Experience defining requirements for technology-enabled business capabilities, including integrations, workflows, customer experiences, or enterprise platforms.
• Strong understanding of technology integrations, APIs, data exchanges, system dependencies, and related concepts sufficient to define and communicate product requirements.
• Experience working across multiple teams and stakeholders to coordinate delivery of complex business or technology initiatives.
• Strong analytical and problem-solving skills with the ability to identify risks, dependencies, capability gaps, and opportunities for improvement.
• Excellent written and verbal communication skills with the ability to translate between business needs and technical solutions.
• Demonstrated ability to influence stakeholders and drive alignment across large, matrixed organizations.

Responsibilities

• Lead product discovery efforts for channels being evaluated for adoption of the NBA platform.
• Partner with channel business leaders and stakeholders to understand workflows, customer experiences, operational processes, business objectives, and technology landscapes.
• Translate channel needs into clear business, functional, and technical requirements that support NBA integration and adoption.
• Define and document channel-specific requirements related to recommendation delivery, presentation, interaction, disposition, and performance measurement.
• Collaborate with architecture, engineering, data, and product teams to identify integration approaches and platform capabilities needed to support channel onboarding.
• Evaluate channel requirements against existing NBA functionality and identify opportunities to leverage current capabilities before introducing new solutions.
• Identify capability gaps and partner with NBA Product Managers to define enhancements that support both immediate channel needs and long-term platform scalability.
• Drive alignment across business and technology stakeholders to ensure channel requirements are clearly understood, prioritized, and implemented effectively.
• Develop and maintain onboarding plans, readiness criteria, dependency tracking, and risk management activities for channel implementation efforts.
• Lead cross-functional coordination activities to prepare channels for successful launch and adoption of NBA capabilities.
• Partner with business stakeholders to support testing, validation, and readiness activities prior to production deployment.
• Ensure operational, business, and technical requirements are satisfied before launch and facilitate a successful transition to ongoing operations.
• Identify recurring patterns, common requirements, and opportunities to establish reusable onboarding frameworks and standardized platform capabilities.
• Partner with NBA product leadership to support prioritization, sequencing, and execution of channel expansion initiatives across the enterprise.
• Foster continuous improvement in channel onboarding practices, governance, and operating models to accelerate adoption and long-term success.

Skills

Product Management

Product Ownership

Business Analysis

Technology Product Management

Product discovery

User stories

Stakeholder engagement

Requirements definition

APIs & integrations

Cross-functional coordination

Education

Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience

Job description

Humana, Inc. is seeking a Lead Product Manager to drive expansion of the enterprise Next Best Action (NBA) decisioning across new channels and touchpoints.

You will liaise between channel organizations and NBA platform teams, translating business needs into scalable product capabilities while ensuring consistency and operational readiness. The role requires leading cross-functional initiatives, translating business needs into technology solutions, and delivering enterprise capabilities across