Lead Product Manager, Channels & Onboarding (Remote)

Humana, Inc.; Hartford (CT); Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Remote work option

Job summary

Humana, Inc. is seeking a Lead Product Manager to drive the expansion of the enterprise Next Best Action (NBA) platform across new channels and touchpoints. You will serve as the primary product liaison between channel organizations and NBA platform teams.

You will translate business needs into scalable product capabilities, ensuring alignment, reuse, and readiness across the enterprise. This is ideal for candidates with experience leading enterprise initiatives and delivering complex technology

Qualifications

• Bachelor's degree in Business Administration, Marketing, IT, CS, or related field, or equivalent professional experience.
• Experience in Product Management, Product Ownership, Business Analysis, or related discipline.
• Experience leading product discovery and translating business requirements into product capabilities and user stories.
• Experience onboarding new business channels or customer touchpoints to enterprise platforms.
• Experience partnering with business stakeholders to understand workflows and outcomes.
• Experience defining requirements for technology-enabled capabilities and integrations.
• Strong understanding of integrations, APIs, data exchanges, and system dependencies.
• Experience coordinating delivery across multiple teams and stakeholders.
• Strong analytical and problem-solving skills with risk and dependency identification.
• Excellent written and verbal communication, translating business needs to technical solutions.
• Ability to influence stakeholders and drive alignment in large organizations.

Responsibilities

• Lead product discovery for channels evaluated for NBA platform adoption.
• Collaborate with channel leaders to understand workflows, objectives, and technical landscapes.
• Translate channel needs into clear business, functional, and technical requirements for NBA integration.
• Define channel-specific requirements for recommendation delivery, presentation, and performance.
• Coordinate with architecture, engineering, data, and product teams on integration approaches.
• Assess existing NBA functionality before introducing new solutions.
• Identify capability gaps and define enhancements with NBA Product Managers.
• Align business and tech stakeholders on prioritized channel requirements.
• Develop onboarding plans, readiness criteria, dependencies, and risk management.
• Lead cross-functional coordination for channel launches and adoption.
• Support testing, validation, and readiness before production deployment.
• Ensure requirements are satisfied before launch and transition to operations.
• Identify reusable onboarding frameworks and standardized platform capabilities.
• Support prioritization and sequencing across enterprise channel expansions.
• Foster continuous improvement in onboarding governance and operating models.

Skills

Product management

Stakeholder management

Discovery

Channel onboarding

Requirements definition

APIs & integrations

Cross-functional leadership

Communication

Analytical skills

Influence

Education

Bachelor's degree or equivalent

Job description

Humana, Inc. is seeking a Lead Product Manager to drive the expansion of the enterprise Next Best Action (NBA) platform across new channels and touchpoints. You will serve as the primary product liaison between channel organizations and NBA platform teams.

You will translate business needs into scalable product capabilities, ensuring alignment, reuse, and readiness across the enterprise. This is ideal for candidates with experience leading enterprise initiatives and delivering complex technology