Lead Product Manager, Next-Best-Action Platform

Humana; Oregon; Hybrid; USD 126,000 - 174,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a Lead Product Manager to support development, adoption, and expansion of the enterprise Next Best Action (NBA) decisioning platform. You will partner with stakeholders, engineering, and analytics to translate strategic objectives into scalable platform capabilities across channels and lines of business.

This role requires strong product leadership, backlog management, and expert collaboration to deliver reusable, data-driven decisioning solutions.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
• 5+ years of experience in product management, decisioning platforms, personalization technologies, marketing technology, customer engagement platforms, or related disciplines.
• Experience managing software products or platform capabilities through the full product development lifecycle.
• Experience translating complex business requirements into product strategies, features, user stories, acceptance criteria, and prioritized development backlogs.
• Experience partnering closely with software engineering, architecture, user experience, analytics, quality assurance, and business teams to deliver technology solutions.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to evaluate competing priorities and make informed product tradeoff decisions.
• Demonstrated ability to prioritize across business needs, technical requirements, platform investments, and operational considerations.
• Experience using data, customer insights, and stakeholder feedback to inform product decisions and roadmap recommendations.
• Strong communication, collaboration, and stakeholder management skills, including the ability to influence decisions without direct authority.
• Ability to thrive in a fast‑paced, highly collaborative environment with evolving priorities and ambiguity.

Responsibilities

• Evaluate new business use cases and engagement opportunities against existing NBA capabilities to determine whether requirements can be met through current functionality or require new platform investments.
• Identify capability gaps and emerging needs as NBA expands across channels, lines of business, products, and member interactions.
• Partner with stakeholders to understand business objectives, customer needs, and operational challenges, translating those inputs into scalable platform capabilities.
• Contribute to product discovery efforts by identifying common patterns across use cases and recommending reusable solutions that improve platform scalability and reduce duplication.
• Define and manage features, user stories, acceptance criteria, and implementation priorities for enhancements to NBA platform capabilities, including decisioning logic, eligibility criteria, prioritization frameworks, business rules, constraints, and governance controls.
• Partner with engineering, architecture, analytics, and user experience teams to evaluate solution approaches, dependencies, technical tradeoffs, and implementation considerations for new platform capabilities.
• Own and prioritize product backlogs for assigned NBA scrum teams, ensuring alignment with product strategy, roadmap priorities, business value, and technical needs.
• Serve as Product Owner for assigned scrum teams, including backlog refinement, sprint planning, sprint reviews, acceptance of completed work, and ongoing clarification of requirements.
• Evaluate competing business priorities, technical investments, platform improvements, and dependencies to make informed product decisions and maintain delivery momentum.
• Partner with the Principal Product Manager, NBA to translate enterprise roadmap priorities and decisioning strategy into actionable delivery plans and platform investments.
• Establish and monitor product success measures, using adoption, utilization, delivery, and stakeholder feedback metrics to inform prioritization and continuous improvement.
• Lead cross-functional discussions and drive alignment among business, technology, operations, and product stakeholders to advance platform objectives and resolve competing priorities.
• Partner with data science, analytics, and business teams to evolve decisioning strategies and ensure platform capabilities effectively support member engagement objectives.
• Act as a champion for product management best practices, helping drive consistent execution, transparency, and continuous improvement across NBA product teams.

Skills

Product management

Stakeholder alignment

Agile methodologies

Data-driven decisions

Communication skills

Education

Bachelor's degree or equivalent professional experience

Tools

Pega CDH

Adobe RTCDP

Salesforce Einstein

RTIM

Job description

Humana is seeking a Lead Product Manager to support development, adoption, and expansion of the enterprise Next Best Action (NBA) decisioning platform. You will partner with stakeholders, engineering, and analytics to translate strategic objectives into scalable platform capabilities across channels and lines of business.

This role requires strong product leadership, backlog management, and expert collaboration to deliver reusable, data-driven decisioning solutions.