Lead PM - AI-First Customer Onboarding (Remote)

LawnStarter; Seattle (WA); Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Equity

Healthcare

Remote work (US)

Flexible PTO

Job summary

LawnStarter is seeking a Lead Product Manager to own the consumer's first service experience across LawnStarter, Lawn Love, and Home Gnome. You will define the end-to-end signup and booking flow, collaborate with engineering, design, operations, marketing, and data, and ship a new experience rooted in first principles. This is an individual contributor role reporting to the Sr.

Director of Product. You will drive a customer-centric signup optimization, backed by prototypes and real customer

Qualifications

• Experience: Customer obsessed with 6+ years in consumer product management, focused on consumer experience.
• A visionary who ships.
• Customer-obsessed, for the long run.
• An AI builder.
• Your own analyst.
• A strategist and a design partner.
• Minimum Bachelor's degree in business, analytics, engineering, design, or a related field, plus 6+ years of product management experience on consumer-facing products.

Responsibilities

• The vision: What the first service experience should become, and the plan to get there
• The home page and marketing site: The first impression, and the first decision a customer makes about us
• Signup and booking for all three brands: LawnStarter, Lawn Love, and Home Gnome
• Funnel data: The numbers that show where customers move forward and where they leave
• Quotes, services, and scheduling: How a customer gets a price, picks a service, and chooses when it happens
• Payment: Checkout, including Apple Pay and Google Pay

Skills

Product management

Consumer experience

AI prototyping

Funnel analytics

Strategy & design partnership

Education

Bachelor's degree

Job description

LawnStarter is seeking a Lead Product Manager to own the consumer's first service experience across LawnStarter, Lawn Love, and Home Gnome. You will define the end-to-end signup and booking flow, collaborate with engineering, design, operations, marketing, and data, and ship a new experience rooted in first principles. This is an individual contributor role reporting to the Sr.

Director of Product. You will drive a customer-centric signup optimization, backed by prototypes and real customer