Lead Product Designer - Public Safety UX (Remote)

Mark43; Connecticut; Remote; USD 140,000 - 190,000; Full time

Job summary

Mark43 is seeking a Lead Product Designer to own a critical area of our product portfolio. You will set direction, lead cross-functional teams from discovery through delivery, and translate complex needs of first responders into thoughtful, reliable software.

You will work with Product and Engineering, influence design across Dispatch, Records, Analytics, and mobile platforms, and help elevate craft and design systems. This remote-friendly role values ownership, clarity, and impact.

Qualifications

• 10+ years of professional product design experience with ownership of shipped software products.
• 5+ years designing complex enterprise SaaS products and workflows.
• Proven ability to lead a substantial product area from discovery to shipped outcomes.
• Strong product judgment and ability to align customer needs with strategy and execution.
• Experience partnering with Product and Engineering leaders and influencing decisions.
• Excellent interaction and visual design skills with strong craftsmanship.
• Ability to communicate complex design decisions to customers, peers, and leadership.
• Comfort operating in fast-moving environments with ambiguity.

Responsibilities

• Set design direction for a critical product area and create a clear long-term vision.
• Lead discovery through delivery, researching, synthesizing insights, and exploring approaches.
• Balance user needs, technical constraints, and business priorities in tradeoffs.
• Work with first responders to translate workflows into intuitive experiences.
• Design across devices and environments, from workstations to mobile apps.
• Contribute to design system and patterns and mentor other designers.
• Present product vision to customers and senior leaders with rationale.
• Explore AI and emerging tech to improve public safety workflows.
• Refine interactions in design tools and review implementations with engineering.

Skills

Product design

Cross-functional leadership

User research

Systems thinking

Communication

Design leadership

Figma

Design systems

Tools

Figma

Design systems

Job description

Mark43 is seeking a Lead Product Designer to own a critical area of our product portfolio. You will set direction, lead cross-functional teams from discovery through delivery, and translate complex needs of first responders into thoughtful, reliable software.

You will work with Product and Engineering, influence design across Dispatch, Records, Analytics, and mobile platforms, and help elevate craft and design systems. This remote-friendly role values ownership, clarity, and impact.