Lead Product Designer — Public Safety SaaS (Remote)

Mark43; Arizona; Remote; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Mark43 is seeking a Lead Product Designer to own a critical area of the product portfolio. You will partner with Product and Engineering to decide what problems to solve and how to solve them for law enforcement, fire, EMS, 911 dispatchers, and other first responders.

You'll shape the product area across the Mark43 portfolio, influence design practice, and help build systems thinking and craftsmanship. This role is remote-friendly with offices in New York, Boston, and Manchester and requires

Qualifikationen

• 10+ years of professional product design experience, with a portfolio showing ownership and impact on shipped software products.
• 5+ years of designing complex enterprise SaaS products or similar systems and workflows.

Aufgaben

• Set design direction for a critical product area and create a clear vision for the experience over time.
• Lead discovery-to-delivery initiatives by researching, synthesizing insights, and partnering with Product and Engineering.
• Balance user needs, technical constraints, business priorities, and long-term strategy to maximize customer experience.
• Work with first responders and public safety agencies to translate high-stakes workflows into intuitive, reliable experiences.
• Design across environments and devices, from dispatch workstations to in-vehicle laptops and mobile apps.
• Contribute to design systems, patterns, and cross-team guidance to raise overall craft and consistency.
• Present vision or recommendations to customers and senior leaders with clear tradeoffs and rationale.
• Explore AI and emerging tech to improve workflows and create useful AI-powered features.
• Refine complex interactions in Figma and ensure solid implementation quality.

Jobbeschreibung

Mark43 is seeking a Lead Product Designer to own a critical area of the product portfolio. You will partner with Product and Engineering to decide what problems to solve and how to solve them for law enforcement, fire, EMS, 911 dispatchers, and other first responders.

You'll shape the product area across the Mark43 portfolio, influence design practice, and help build systems thinking and craftsmanship. This role is remote-friendly with offices in New York, Boston, and Manchester and requires