Lead, ProAssure Services Team — Vocera Solutions

Stryker; Fort Wayne (IN); Hybride; USD 103 000 - 222 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Wellbeing program

Résumé du poste

Stryker is seeking an Associate Manager for ProAssure Services in the United States. You will guide a team of ProAssure Specialists responsible for on-site and remote Vocera administration for strategic customers, including hiring, onboarding, and training new hires.

This player/coach role combines team leadership with hands-on system administration, ensuring contract delivery, knowledge sharing, and continuous improvement across cross-functional groups while supporting service continuity and

Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching.
• US Citizenship required.

Responsabilités

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
• Provide direction, growth, and continuous development for the team
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns

Formation

Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent degree

Description du poste

Stryker is seeking an Associate Manager for ProAssure Services in the United States. You will guide a team of ProAssure Specialists responsible for on-site and remote Vocera administration for strategic customers, including hiring, onboarding, and training new hires.

This player/coach role combines team leadership with hands-on system administration, ensuring contract delivery, knowledge sharing, and continuous improvement across cross-functional groups while supporting service continuity and