ProAssure Services Manager: Vocera Team Lead

Stryker; Milwaukee (WI); On-site; USD 113,000 - 222,000; Full time

Job summary

Stryker is seeking an Associate Manager, ProAssure Services in the Milwaukee area to lead a team of ProAssure Specialists responsible for on-site and remote administration of Vocera solutions for strategic customers. You will guide hiring, onboarding, and training, while collaborating with multiple teams to ensure high-quality service and continuous improvement.

You will mentor staff, drive growth, and help design programs addressing customer needs.

Qualifications

• Bachelor's in Health Informatics, Information Systems, Technology, Business, or equivalent degree.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching
• US Citizenship required.

Responsibilities

• Mentor and lead a team of ProAssure Specialists responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
• Provide direction, growth, and continuous development for the team
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns

Skills

Team leadership

Mentoring/coaching

Healthcare IT

Account management

SOW writing

Customer communication

Education

Bachelor's degree in Health Informatics / Information Systems / Technology / Business

Tools

Vocera

Job description

Stryker is seeking an Associate Manager, ProAssure Services in the Milwaukee area to lead a team of ProAssure Specialists responsible for on-site and remote administration of Vocera solutions for strategic customers. You will guide hiring, onboarding, and training, while collaborating with multiple teams to ensure high-quality service and continuous improvement.

You will mentor staff, drive growth, and help design programs addressing customer needs.