Associate Manager, ProAssure Services (Remote)

Stryker; Kalamazoo (MI); Hybride; USD 103 000 - 222 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Employee stock purchase plan

Résumé du poste

Stryker in Kalamazoo, MI seeks an Associate Manager for ProAssure Services to lead a team of ProAssure Specialists in delivering on-site and remote Vocera administration for major customers. You will hire, onboard, and train staff, while collaborating with sales and services to ensure successful outcomes.

The role blends player/coach leadership with hands-on system administration, SOW development, and executive communication to sponsors. US citizenship is required.

Qualifications

• Bachelor's in Health Informatics, Information Systems, Technology, Business, or equivalent degree.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or mentoring/coaching.
• US Citizenship required.

Responsabilités

• Mentor and lead a team of ProAssure Specialists managing on-site and remote Vocera administration.
• Drive onboarding, training, and growth for the team.
• Collaborate with account managers, support, and services teams to deliver outcomes.
• Create and monitor standardized processes for knowledge sharing and consistency.
• Maintain relationships with customer sponsors and ensure service delivery meets expectations.
• Draft, review, and deliver Statements of Work (SOWs) for customers.
• Perform system administration, maintenance, and troubleshooting of Vocera solutions.

Connaissances

Team leadership

Mentoring

Cross-functional

Formation

Bachelors in Health Informatics

Description du poste

The Associate Manager, ProAssure Services is responsible for guiding a team of ProAssure Specialists. You will play a key role in the hiring, onboarding, and training of new hires. You will collaborate to design, implement, and maintain programs which address the needs of our largest and most strategic customers using Vocera solutions. This is a player/coach role, and includes direct management of the team, responsibility for our customers’ systems administration contracts, and substituting as needed for on-site service continuity.

What you will do:

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
• Provide direction, growth, and continuous development for the team
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns

What you need:

Required

• Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
• Minimum 6 years clinical or healthcare IT (HIT) industry experience
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching
• US Citizenship required

Preferred

• Demonstrated account management or customer success experience
• Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

Posted Date: 10/21/2026 This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN: $102,600 - $171,000 USD Annual
• US5: $107,700 - $179,600 USD Annual
• US10: $112,900 - $188,100 USD Annual
• US15: $118,000 - $196,600 USD Annual
• US20: $123,100 - $205,200 USD Annual
• US30: $133,400 - $222,300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.