Associate Manager, ProAssure Services (Remote)

Stryker; Fort Wayne (IN); Hybrid; USD 103,000 - 222,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Wellbeing program

Job summary

Stryker is seeking an Associate Manager for ProAssure Services in the United States. You will guide a team of ProAssure Specialists responsible for on-site and remote Vocera administration for strategic customers, including hiring, onboarding, and training new hires.

This player/coach role combines team leadership with hands-on system administration, ensuring contract delivery, knowledge sharing, and continuous improvement across cross-functional groups while supporting service continuity and

Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching.
• US Citizenship required.

Responsibilities

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
• Provide direction, growth, and continuous development for the team
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns

Education

Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent degree

Job description

The Associate Manager, ProAssure Services is responsible for guiding a team of ProAssure Specialists. You will play a key role in the hiring, onboarding, and training of new hires. You will collaborate to design, implement, and maintain programs which address the needs of our largest and most strategic customers using Vocera solutions. This is a player/coach role, and includes direct management of the team, responsibility for our customers’ systems administration contracts, and substituting as needed for on-site service continuity.

What you will do:

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
• Provide direction, growth, and continuous development for the team
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns

What you need:

Required:

• Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
• Minimum 6 years clinical or healthcare IT (HIT) industry experience
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching
• US Citizenship required

Preferred:

• Demonstrated account management or customer success experience
• Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

United States of America Pay Ranges:

• USN: $102,600 - $171,000 USD Annual
• US5: $107,700 - $179,600 USD Annual
• US10: $112,900 - $188,100 USD Annual
• US15: $118,000 - $196,600 USD Annual
• US20: $123,100 - $205,200 USD Annual
• US30: $133,400 - $222,300 USD Annual

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.