Vocera Systems Specialist — Onsite Training & IT Support

Stryker Corporation (old); Massachusetts; Hybrid; USD 78,000 - 168,000; Full time

Job summary

Stryker Corporation is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of the Vocera solution on-site at a customer facility in Bedford, MA. You will train nurses and clinicians, manage databases and servers, and resolve end-user issues while ensuring data integrity and effective documentation.

The role requires a Bachelor's degree or equivalent, healthcare IT experience, and strong communication.

Qualifications

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience.

Responsibilities

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

Skills

Training delivery

User support

Clinical IT

Data integrity

Education

Bachelor's degree + 6+ years experience

Nursing, Business or IT preferred

2+ years clinical or healthcare IT experience

Tools

Microsoft Office Suite

Job description

Stryker Corporation is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of the Vocera solution on-site at a customer facility in Bedford, MA. You will train nurses and clinicians, manage databases and servers, and resolve end-user issues while ensuring data integrity and effective documentation.

The role requires a Bachelor's degree or equivalent, healthcare IT experience, and strong communication.