Remote ProAssure Services Team Lead

Stryker; Chicago (IL); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker is seeking an Associate Manager, ProAssure Services to guide and coach a team of ProAssure Specialists in administering Vocera solutions for strategic customers. You will recruit, onboard, train, and develop staff while coordinating with multi-functional teams to ensure consistent practices and knowledge sharing.

The role includes managing on-site and remote activities, creating SOWs with Sales, and maintaining strong client relationships to drive improved outcomes.

Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or demonstrated experience mentoring and/or coaching.
• US Citizenship required.

Responsibilities

• Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement.
• Provide direction, growth, and continuous development for the team.
• Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services.
• Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers.
• Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes.
• Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers.
• Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting.
• Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns.

Skills

Team leadership

Mentoring

People development

Education

Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent

Job description

Stryker is seeking an Associate Manager, ProAssure Services to guide and coach a team of ProAssure Specialists in administering Vocera solutions for strategic customers. You will recruit, onboard, train, and develop staff while coordinating with multi-functional teams to ensure consistent practices and knowledge sharing.

The role includes managing on-site and remote activities, creating SOWs with Sales, and maintaining strong client relationships to drive improved outcomes.