Remote Associate Manager, ProAssure Services & Team Lead

Stryker; United States; Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker Corporation is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists, onboarding new hires, and training while serving strategic customers using Vocera solutions. This player/coach role combines team leadership with hands-on system administration and contract oversight.

You will collaborate across Sales and Services to write, review, and deliver Statements of Work, while maintaining strong customer relationships to ensure measurable outcomes.

Qualifications

• Bachelor’s degree in Health Informatics, Information Systems, Technology, Business, or equivalent degree.
• Minimum 6 years clinical or healthcare IT (HIT) industry experience.
• 2 years directly leading teams or demonstrated mentoring/coaching.
• US Citizenship required.

Responsibilities

• Mentor and lead a team of ProAssure Specialists responsible for contracted, daily on-site and remote administration of Vocera solutions.
• Provide direction, growth, and continuous development for the team.
• Collaborate with multi-functional teams of account managers, clinical account managers, technical support, and professional services.
• Create, implement, and monitor processes for consistent practices and knowledge sharing.
• Maintain relationships with customer contract sponsors and ensure satisfactory delivery of services.

Skills

Leadership

Mentoring

Healthcare IT

Stakeholder communication

Education

Bachelor's in Health Informatics/related degree

Job description

Stryker Corporation is seeking an Associate Manager for ProAssure Services to guide a team of ProAssure Specialists, onboarding new hires, and training while serving strategic customers using Vocera solutions. This player/coach role combines team leadership with hands-on system administration and contract oversight.

You will collaborate across Sales and Services to write, review, and deliver Statements of Work, while maintaining strong customer relationships to ensure measurable outcomes.