Lead Print & Customer Experience Specialist

FedEx Office and Print Services; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

FedEx Office and Print Services in New Orleans is seeking a Lead Consultant who blends print, signs, graphics and shipping knowledge to deliver a positive customer experience. You will spend time taking orders, coordinating store activities, quoting pricing and producing complex jobs using advanced equipment.

This role includes leading team members on shifts, ensuring quality, managing production flow, and coordinating pick-up and delivery while maintaining daily sales and financial processes in

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to deliver expert service.
• Manages production flow to complete orders on time.
• Takes customer orders, provides pricing information and recommends FedEx Office products.
• Coordinates pick-up and delivery of customer orders.
• Operates POS terminal and handles financial transactions.
• Provides leadership to team members on an assigned shift.

Skills

Customer service

Sales & upsell

Team leadership

Operational coordination

POS handling

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services in New Orleans is seeking a Lead Consultant who blends print, signs, graphics and shipping knowledge to deliver a positive customer experience. You will spend time taking orders, coordinating store activities, quoting pricing and producing complex jobs using advanced equipment.

This role includes leading team members on shifts, ensuring quality, managing production flow, and coordinating pick-up and delivery while maintaining daily sales and financial processes in