Lead Print & Customer Experience Specialist

FedEx Corporation; Fort Worth (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to manage customer orders, coordinate store activities, and provide pricing information. The role emphasizes consultative selling, production supervision, and leadership for the shift while ensuring quality across processes and services.

Ideal candidates will drive exceptional customer experiences, operate POS systems, and mentor team members to maintain efficiency and accuracy in a fast-paced environment.

Qualifications

• Demonstrates strong communication skills (verbal and written).
• Experience working with customers and handling transactions.
• Ability to coordinate store activities and production workflows.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production flow to meet deadlines.
• Operate POS and handle financial transactions accurately.
• Lead and train team members on production and service standards.
• Provide consultative selling and recommend FedEx Office products and services.
• Ensure quality throughout the production process and during hand-offs.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant to manage customer orders, coordinate store activities, and provide pricing information. The role emphasizes consultative selling, production supervision, and leadership for the shift while ensuring quality across processes and services.

Ideal candidates will drive exceptional customer experiences, operate POS systems, and mentor team members to maintain efficiency and accuracy in a fast-paced environment.