Lead Customer Experience & Print Production

FedEx Office; New Orleans (LA); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office in New Orleans is seeking a Lead Consultant to provide exceptional customer service while coordinating store activities and handling complex orders in print, signs & graphics, and shipping. You will lead production tasks, set up and monitor orders, and support colleagues with training and processes.

The role emphasizes consultative selling, accurate pricing, and maintaining high quality throughout production.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service.
• Manages production flow to ensure orders are done right and on time.
• Takes customer orders, provides pricing, and recommends FedEx Office products and services.
• Leads digital imaging, scheduling, and running production on full-service orders.
• Coordinates pick-up and delivery of customer orders.
• Assists in training store team members.
• Operates the POS terminal and handles transactions.
• Supports quality initiatives and adherence to safety policies.

Skills

Customer service

Verbal and written communication

Consultative selling

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office in New Orleans is seeking a Lead Consultant to provide exceptional customer service while coordinating store activities and handling complex orders in print, signs & graphics, and shipping. You will lead production tasks, set up and monitor orders, and support colleagues with training and processes.

The role emphasizes consultative selling, accurate pricing, and maintaining high quality throughout production.