Lead Print and Retail Customer Specialist

FedEx Corporation; Napa (CA); On-site; USD 30,000 - 35,000; Full time

Job summary

FedEx Office in California seeks a Lead Consultant to deliver expert customer service while managing store operations, production orders and pricing. You will coordinate printing, signs, graphics and shipping services, lead the team on shifts, and assist in training colleagues to ensure smooth workflows and high-quality results.

The role emphasizes consultative selling, accurate order handling, and strong communication with customers and teammates.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• Assists in the training of store team members.
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent education

Job description

FedEx Office in California seeks a Lead Consultant to deliver expert customer service while managing store operations, production orders and pricing. You will coordinate printing, signs, graphics and shipping services, lead the team on shifts, and assist in training colleagues to ensure smooth workflows and high-quality results.

The role emphasizes consultative selling, accurate order handling, and strong communication with customers and teammates.