Lead Practice Assistant — Primary Care Operations

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to support front-desk operations in a fast-paced clinic setting. You will greet patients, manage registrations, scheduling, and referrals, and assist with coordinating care under the direction of practice leadership.

Responsibilities include collecting co-pays, processing payments, and maintaining a calm, welcoming reception area while ensuring accurate information is provided to patients and families.

Qualifications

• High school diploma or GED required.
• Experience with computer systems and web-based applications is required.
• Microsoft Office experience preferred.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Check in, registration, scheduling, referrals and demographics verification.
• Collect co-payments and process payments per standards.
• Schedule, reschedule, and cancel appointments; coordinate with providers and staff.
• Maintain reception area and ensure clear information is displayed.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Computer literacy

Education

High School diploma or GED

Medical Admin Assistant certificate

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to support front-desk operations in a fast-paced clinic setting. You will greet patients, manage registrations, scheduling, and referrals, and assist with coordinating care under the direction of practice leadership.

Responsibilities include collecting co-pays, processing payments, and maintaining a calm, welcoming reception area while ensuring accurate information is provided to patients and families.