Front Desk Medical Receptionist — Patient Access Champion

Beth Israel Lahey Health; Brookline (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Brookline, MA seeks a Practice Assistant / Medical Receptionist to handle front desk duties, patient check-in, scheduling, and referrals. The role emphasizes courteous patient care, privacy, and accurate data entry within a busy clinic setting.

The position requires strong communication skills, customer service, and basic medical office tools proficiency. 40 hours/week, day shifts, on-site at Brookline location.

Qualifications

• High School diploma or GED required; Medical Admin Assistant Certificate preferred.
• Experience with computer systems and MS Office applications (Outlook, Word, Excel, PowerPoint or Access).
• Strong written and verbal English communication; customer-service oriented.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Registers patients, verifies demographics and records; collects co-pays.
• Schedules, reschedules, and cancels appointments to accommodate patient and provider needs.
• Maintains a welcoming reception area and liaises between departments to ensure smooth flow.
• Provides translation services in Spanish when needed.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office

Job description

Beth Israel Lahey Health Primary Care in Brookline, MA seeks a Practice Assistant / Medical Receptionist to handle front desk duties, patient check-in, scheduling, and referrals. The role emphasizes courteous patient care, privacy, and accurate data entry within a busy clinic setting.

The position requires strong communication skills, customer service, and basic medical office tools proficiency. 40 hours/week, day shifts, on-site at Brookline location.